1.The Academy’s functions are :-

a) Promotion and Development of Urdu Language and Literature in the State.

2.The Service delivery item frame for the services rendered by the academy are given below:

1. Implementation of each scheme after receipt of data .. 90 days
2. Citizen related
• Routine Matters .. 2 days
• Routine Matters .. 2 days
3. References/letters from other departments (inter-departmental)
• Routine matters .. 5 days
• Other than routine matters ..15 days
• Service Matters ..30 days
4. Intra-departmental matters (within department)
• Routine matters .. 3 days

  Eg: Leave, postings, etc.

• Other than routine matters .. 5 days

  Eg: Representations, appeals, vigilance

• Service matters .. 5 days